Cancellation policy
GearTrybe Cancellation Policy
Effective Date: October 8, 2026
This Cancellation Policy explains how cancellations work for GearTrybe Memberships, standard merchandise orders, pre-orders when offered, and GearTrybe Flex transactions.
This Policy should be read together with the GearTrybe Terms of Service and Return & Refund Policy.
1. GearTrybe Membership
GearTrybe Membership is currently $10 per month, paid annually as a $120 annual charge.
Unless otherwise stated when you enroll, GearTrybe Membership automatically renews annually using the payment method associated with your Membership.
You may cancel future automatic renewal at any time through any cancellation method available in your GearTrybe account or by contacting GearTrybe Customer Support.
Cancelling your Membership:
- Stops the next annual renewal;
- Does not automatically refund the current annual Membership fee;
- Does not immediately terminate benefits for the Membership period you have already paid for; and
- Does not cancel or eliminate any outstanding GearTrybe Flex obligations.
Except where required by applicable law, Membership fees already paid are non-refundable and are not prorated.
GearTrybe will provide renewal notices and cancellation rights as required by applicable law.
2. Standard Merchandise Orders
GearTrybe works with third-party brands, manufacturers, distributors, suppliers, and fulfillment partners.
Because many orders are transmitted to suppliers shortly after purchase, cancellation is not guaranteed after an order has been placed.
If you want to cancel a standard merchandise order, contact GearTrybe as soon as possible.
An order is not considered cancelled until GearTrybe or the applicable supplier confirms that fulfillment has been successfully stopped.
If the order has already entered fulfillment or shipped, it generally cannot be cancelled. You may instead request a return in accordance with the applicable product return requirements and the GearTrybe Return & Refund Policy.
If an order is successfully cancelled before fulfillment, GearTrybe will process the applicable refund.
3. GearTrybe Flex
GearTrybe Flex is not a traditional free trial or authorization-only “try before you buy” program.
When you enter into an eligible Flex transaction, you may be charged:
- An initial Flex payment;
- Applicable taxes;
- Applicable shipping charges; and
- Any other amounts disclosed at checkout.
A qualifying GearTrybe Membership may also include a $60 annual Flex Credit, which may reduce the applicable Flex amount due for eligible gear.
The specific charges and remaining balance associated with a Flex transaction will be disclosed before you complete the transaction.
4. Cancelling a Flex Transaction Before Fulfillment
If you request cancellation before the Flex item has entered fulfillment, GearTrybe will attempt to stop the order with the applicable supplier.
Cancellation is not guaranteed.
If GearTrybe confirms that the Flex transaction was successfully cancelled before fulfillment, any applicable refund or restoration of an unused Flex Credit will be handled according to the transaction circumstances and GearTrybe policies.
Once a Flex item has entered fulfillment or shipped, the transaction generally cannot be cancelled. The applicable Flex return process must then be followed.
5. Returning Flex Gear Instead of Keeping It
Eligible Flex gear may generally be used for up to 10 months, subject to the terms disclosed for the specific transaction.
If you do not want to keep the equipment, you must return it in accordance with the applicable GearTrybe Flex return instructions before the final billing deadline.
If GearTrybe accepts the qualifying Flex return:
- The applicable remaining product balance will not be charged;
- The initial Flex payment already made is not refunded;
- The annual GearTrybe Membership fee is not refunded; and
- You may be eligible to select another qualifying item using applicable member or switch pricing.
Returning Flex gear is therefore not the same as cancelling the original transaction for a full refund.
6. Final Flex Payment
If eligible Flex equipment is not timely returned in accordance with the applicable Flex return requirements, GearTrybe may charge the remaining product balance disclosed for that transaction.
By completing a Flex transaction, you authorize GearTrybe and its payment processors to store and use the applicable payment method for future charges associated with that Flex transaction, including the remaining balance.
Once the applicable remaining balance is successfully paid, the equipment becomes yours and the Flex return option ends.
7. Cancelling Membership Does Not Cancel Flex
Cancelling automatic renewal of your GearTrybe Membership does not cancel an active Flex transaction.
You remain responsible for all obligations associated with Flex equipment already obtained, including:
- Returning qualifying Flex gear on time; or
- Paying the applicable remaining product balance.
GearTrybe may require outstanding Flex transactions to be resolved before Membership benefits expire.
8. Flex Credit After Cancellation or Return
The $60 annual Flex Credit has no cash value and cannot be redeemed for cash.
Once a Flex Credit has been applied to a completed Flex transaction, it is generally considered used for that Membership year.
Returning a Flex item does not automatically restore the Flex Credit.
GearTrybe may restore a Flex Credit if a transaction is successfully cancelled before fulfillment, cannot be completed, or GearTrybe otherwise approves restoration.
9. Pre-Orders
If GearTrybe offers a product for pre-order, the product may not yet be available for immediate fulfillment.
GearTrybe may collect:
- Full payment;
- A partial deposit; or
- No immediate payment while storing an authorized payment method for a later charge.
The applicable payment terms will be disclosed before the pre-order is completed.
You may request cancellation of a pre-order before it enters fulfillment.
Once the product has entered fulfillment or shipped, cancellation may no longer be available and the applicable Return & Refund Policy will apply.
10. Refunds After Cancellation
If GearTrybe confirms that an eligible order was successfully cancelled before fulfillment, any applicable refund will generally be issued to the original payment method.
After GearTrybe submits a refund, additional processing time may be required by your bank, card issuer, or payment provider.
Membership fees, completed Flex payments, Flex Credits, GearTrybe Credits, and other promotional benefits are subject to their separate refund and redemption rules.
11. Changes to This Policy
GearTrybe may update this Cancellation Policy from time to time, subject to applicable law.
Updated versions will be posted on the GearTrybe website with a revised effective date.
Changes generally apply to transactions entered into after the updated Policy becomes effective unless otherwise stated or required by law.
12. Contact GearTrybe
For Membership cancellations, order cancellation requests, or questions about an active Flex transaction, contact: