Shipping policy

GearTrybe Shipping Policy

Effective Date: October 8, 2026

This Shipping Policy applies to products purchased through GearTrybe, including standard merchandise purchases and eligible GearTrybe Flex transactions.

By placing an order through GearTrybe, you agree to the shipping terms described below.

1. Shipping Charges

GearTrybe does not currently offer free shipping as a standard Membership benefit.

Shipping charges vary based on factors including the product, supplier, package size, weight, shipping method, and delivery destination.

Applicable shipping charges will be displayed during checkout before you complete your purchase.

GearTrybe may occasionally offer limited shipping promotions. Any such promotion will be subject to the specific terms presented with that offer and does not create an ongoing free-shipping benefit.

2. Order Processing

Many GearTrybe products are fulfilled directly by third-party suppliers, manufacturers, distributors, or other fulfillment partners.

Processing times therefore vary by product and supplier.

Most orders are expected to begin processing within approximately 1–3 business days, but this is an estimate and not a guaranteed processing time.

Processing may take longer because of:

  • Product availability;
  • Supplier processing schedules;
  • Weekends or holidays;
  • High order volume;
  • Payment or address verification;
  • Oversized or specialty products; or
  • Other circumstances outside GearTrybe's reasonable control.

3. Estimated Delivery Times

Estimated delivery dates begin after the applicable supplier has processed and shipped the order.

Delivery times shown on GearTrybe are estimates unless GearTrybe expressly states that a delivery date is guaranteed.

Actual delivery times may vary based on the carrier, supplier location, destination, weather, holidays, shipping volume, and other circumstances.

4. Multiple Shipments

Products in the same GearTrybe order may be fulfilled by different suppliers.

As a result, your order may:

  • Arrive in more than one package;
  • Ship on different dates;
  • Use different shipping carriers; and
  • Generate multiple tracking numbers.

Separate shipments do not necessarily indicate that any portion of your order is delayed or missing.

5. Shipment Tracking

When tracking information is available, it will generally be sent to the email address associated with your order.

Carrier tracking information may take up to approximately 24 hours after shipment to begin displaying movement.

Some suppliers or shipping methods may provide tracking information later in the fulfillment process.

6. GearTrybe Membership and Shipping

GearTrybe Membership includes benefits such as private member pricing, a $60 annual Flex Credit, and access to eligible GearTrybe Flex products.

Membership does not include automatic free shipping.

Members are responsible for applicable shipping charges shown at checkout unless a specific promotional offer states otherwise.

7. GearTrybe Flex Shipping

Shipping charges may apply when receiving GearTrybe Flex equipment.

Shipping charges, if applicable, will be presented as part of the transaction before checkout.

If you later return Flex equipment, you must follow the return shipping instructions provided by GearTrybe.

Depending on the applicable Flex transaction, return shipping costs may be the responsibility of the customer unless GearTrybe expressly states otherwise.

Failure to use the required return method or return authorization may affect whether the Flex return is accepted.

8. Shipping Charges and Refunds

Except where required by law or where GearTrybe expressly states otherwise, original shipping charges are non-refundable.

If an approved merchandise return is processed, the refund may exclude original shipping charges, return shipping charges, supplier restocking fees, or other non-refundable amounts, where applicable.

If GearTrybe or the applicable supplier ships the wrong product or an order arrives damaged because of a fulfillment error, GearTrybe will work with the customer and supplier to determine the appropriate replacement, return, refund, or other resolution.

9. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address at checkout.

GearTrybe is not responsible for delays, additional shipping charges, returned shipments, or lost packages caused by an incorrect or incomplete address supplied by the customer, except as required by law.

If you notice an address error after placing an order, contact GearTrybe as soon as possible. We cannot guarantee that an address can be changed after a supplier begins processing the order.

10. Lost, Delayed, or Misdelivered Packages

If tracking shows that a package is delayed, lost, or misdelivered, contact GearTrybe so that we can assist with the applicable supplier or shipping carrier.

Customers may also be asked to cooperate with carrier investigations or provide information needed to resolve a shipping claim.

A carrier showing a shipment as delivered does not automatically determine the outcome of every claim. GearTrybe may review available tracking information, delivery confirmation, supplier information, customer-provided information, and carrier investigation results when determining the appropriate resolution.

11. Damaged Shipments

If your order arrives damaged, contact GearTrybe promptly after delivery.

We may request:

  • Photos of the shipping carton;
  • Photos of the damaged product;
  • Photos of shipping labels;
  • Packaging materials; or
  • Other information reasonably necessary to document the claim.

Do not discard the product or packaging until GearTrybe or the applicable supplier provides instructions.

12. Shipping Restrictions

GearTrybe primarily ships within the United States to locations supported by our suppliers and shipping partners.

Certain products may not be eligible for shipment to:

  • P.O. boxes;
  • APO/FPO addresses;
  • Alaska or Hawaii;
  • U.S. territories;
  • Remote locations; or
  • Other locations not serviced by the applicable supplier.

Oversized, heavy, regulated, or specialty items may also have additional shipping restrictions, handling charges, or delivery requirements.

13. Supplier-Fulfilled Orders

GearTrybe works with third-party manufacturers, distributors, suppliers, and fulfillment partners, including supplier-direct fulfillment arrangements.

Supplier-fulfilled products may have different:

  • Processing times;
  • Shipping rates;
  • Carrier services;
  • Delivery estimates;
  • Packaging; and
  • Return shipping procedures.

GearTrybe does not guarantee that all suppliers will use the same shipping method or delivery timeframe.

14. Order Changes and Cancellations

Because many orders are transmitted to suppliers for fulfillment shortly after purchase, an order may not be changeable or cancellable after it has been submitted.

Contact GearTrybe as soon as possible if you need to request a change or cancellation.

A requested cancellation is not confirmed until GearTrybe or the applicable supplier confirms that the order was successfully stopped before shipment.

15. Risk of Loss

Responsibility for shipped merchandise and risk of loss will be determined in accordance with applicable law and the applicable shipping arrangement.

Nothing in this Shipping Policy is intended to waive or limit rights that cannot legally be waived under applicable consumer protection law.

16. Changes to This Policy

GearTrybe may update this Shipping Policy from time to time.

Updated policies will be posted on GearTrybe with a revised effective date. Changes will apply prospectively except where otherwise permitted or required by law.

17. Contact GearTrybe

For questions about shipping, tracking, damaged shipments, or delivery issues, contact:

support@geartrybe.com