GearTrybe FAQs

GearTrybe Membership gives members access to private member pricing on eligible products, a $60 annual Flex Credit, and access to eligible GearTrybe Flex gear.

Membership is $10 per month, paid annually. You are charged $120 for the year.

• Private member pricing on eligible products.
• A $60 annual Flex Credit.
• Access to eligible GearTrybe Flex products.
• Member switch pricing on eligible Flex replacements.
• Access to GearTrybe member benefits throughout the membership year.

Some brands restrict how discounted pricing may be advertised publicly. GearTrybe therefore keeps qualifying member prices private.

If you are an active member, sign in to your GearTrybe account and eligible products will show the private member price associated with your account.

No. Anyone can purchase standard merchandise from GearTrybe.

Membership is required when you want to use GearTrybe Flex or access private member benefits.

Make sure you are signed in using the GearTrybe account associated with your membership. Eligible products will display your private member price, and the qualifying member pricing is applied at checkout.

Sign in to your GearTrybe account .

Not necessarily. Eligibility can vary by product, brand, promotion and supplier requirements. The price shown to a signed-in member and the final checkout price control for that order.

GearTrybe Flex is a member benefit available on select products. Instead of paying the full retail price upfront, you pay the product's applicable Flex amount and can use the gear for up to 10 months.

Before the final billing date, you can return eligible gear in accordance with the Flex terms and switch, or keep it. If the item is not returned before the final billing date, the remaining balance is charged and the gear becomes yours.

No. Flex is available only on selected products. Look for the Flex Eligible designation on the product page.

Products that are not Flex eligible can still be purchased normally, and qualifying member purchase pricing may still apply.

Your annual GearTrybe Membership includes a $60 Flex Credit. The credit can be applied to the amount due on an eligible Flex product.

On some products, the credit may reduce the amount due for the gear today all the way to $0. On higher-priced Flex products, the $60 credit reduces the amount you pay upfront.

Eligible Flex gear may be used for up to 10 months.

Your applicable final billing date will determine when the remaining balance is due if the item is not returned.

If the eligible Flex item has not been returned in accordance with the Flex terms before the final billing date, the remaining balance is automatically charged and the gear becomes yours.

Yes. If the item is eligible for return under the Flex terms, you can return it before the final billing date and access member switch pricing on another eligible product.

No. The initial Flex payment already paid is non-refundable.

An accepted Flex return allows you to avoid the applicable remaining product balance and, where eligible, move into another product at member switch pricing.

Flex gear must be returned complete and in acceptable condition. Normal sporting use is expected, but items may be rejected for missing components, unauthorized modification, abuse, fraud or damage beyond normal use.

No. Flex is a member access program, not a free trial. Eligible members pay the applicable Flex amount, use the gear, and then either return it under the Flex terms or complete the purchase.

If your cart contains a GearTrybe Flex item, an active membership is required.

You can sign in if you are already a member, add the GearTrybe Membership to your order, or remove the Flex item and continue with your standard merchandise purchase.

Yes, when the product page provides a standard purchase option. Flex eligibility does not mean you must use Flex.

Applicable shipping charges and taxes are shown or calculated as part of the checkout process. Charges may vary based on the item, supplier and delivery location.

Yes. GearTrybe works with multiple suppliers, so products in the same order may be fulfilled and shipped separately.

Tracking information is provided as the individual shipments are processed.

Standard merchandise returns are governed by the applicable supplier's return requirements. The product page identifies the applicable return window, required condition and any listed restocking fee.

Return terms can vary by product and supplier, so review the return information on the product page before ordering.

GearTrybe issues an eligible standard merchandise refund after the supplier approves the return and GearTrybe receives the corresponding supplier refund or account credit.

If the supplier determines that the item does not qualify under its return policy, GearTrybe is not required to independently fund a refund that the supplier has denied.

This is why it is important to follow the return window, condition and packaging requirements shown for the item.

Yes. Some suppliers charge a restocking fee and others do not. When a known supplier restocking fee applies, GearTrybe displays it with the product's return information.

An approved refund may be reduced by non-refundable original shipping, return shipping, supplier restocking fees or other costs that are not refunded to GearTrybe, where applicable.

No. A normal purchase return is processed under the applicable supplier return policy.

An eligible Flex return is part of the GearTrybe Flex program. The initial Flex amount already paid is not refunded; instead, an accepted return before final billing prevents the applicable remaining product balance from being charged.

Vault Points are GearTrybe reward points earned through qualifying purchases. Your points are associated with your GearTrybe customer account.

Earning rates may vary by product. Eligible product pages show an estimated number of Vault Points you can earn from the purchase.

Final points are determined by the completed qualifying transaction.

Reach 2,000 Vault Points and you can unlock a 1-year GearTrybe Membership — a $120 value.

Points associated with merchandise that is returned, refunded or cancelled may be reduced or reversed from your Vault balance.

Yes. Sign in to the account associated with your GearTrybe purchases to view the benefits and rewards connected to that account.

Sign in to your account .

Your account lets GearTrybe identify your membership status, display eligible private member pricing, track Vault Points and associate Flex benefits with the correct customer.

First, make sure you are signed in using the same GearTrybe account associated with your membership.

Remember that not every product has an additional member discount. If you are signed in and believe your membership is not being recognized, contact GearTrybe before completing checkout.

You can review GearTrybe's Refund Policy, Shipping Policy, Terms of Service and Cancellation Policy.