GearTrybe Return & Refund Policy

Effective Date: October 8, 2026

This Return & Refund Policy applies to merchandise purchased through GearTrybe and to products obtained through GearTrybe Flex.

GearTrybe works with participating brands, manufacturers, distributors, suppliers, and fulfillment partners. Because many standard merchandise orders are fulfilled by third-party suppliers, return requirements may vary by product.

Standard merchandise returns and GearTrybe Flex returns are different programs and follow different rules.

By purchasing merchandise, using GearTrybe Flex, or maintaining a GearTrybe Membership, you agree to this Policy and any transaction-specific return terms disclosed on the applicable product page or during checkout.

1. Standard Merchandise Returns

Products purchased as standard merchandise are subject to the applicable supplier's return requirements.

Return terms may vary based on:

• Return window;
• Product condition;
• Original packaging requirements;
• Product category;
• Restocking fees;
• Return shipping requirements; and
• Other supplier restrictions.

When available, the applicable return terms are displayed on the GearTrybe product page.

Customers are responsible for reviewing the applicable return terms before completing a purchase.

2. How to Request a Standard Return

A customer requesting a standard merchandise return must contact GearTrybe or initiate the return through any return process made available through the customer's GearTrybe account.

GearTrybe will submit or coordinate the return request with the applicable supplier when supplier approval is required.

A return request is not approved merely because the customer submitted it.

The applicable supplier may approve or deny the return based on its return requirements.

3. Standard Return Approval

For discretionary standard merchandise returns, the applicable supplier return policy applies first.

If the supplier approves the return, the customer must follow the return instructions provided by GearTrybe or the supplier.

GearTrybe issues an eligible standard merchandise refund after the supplier has approved the return and GearTrybe has received the corresponding supplier refund or account credit.

If the supplier denies a discretionary return because the item does not satisfy the supplier's return requirements, GearTrybe is not required to independently fund a refund, site credit, or replacement, except where required by applicable law or where GearTrybe expressly agrees otherwise in writing.

4. Standard Merchandise Refunds

When a standard merchandise return is approved and the corresponding supplier refund or credit has been received by GearTrybe, the eligible refund will generally be issued to the original payment method.

The refund may be reduced by amounts that are not refunded or credited to GearTrybe, including where applicable:

• Supplier restocking fees;
• Original shipping charges;
• Return shipping charges;
• Missing-item deductions;
• Damage deductions; or
• Other supplier-approved deductions.

Refund processing times after approval may vary based on the supplier, payment processor, bank, and original payment method.

5. Non-Member Returns

Customers do not need a GearTrybe Membership to request a return of a standard merchandise purchase.

Non-members and members are both subject to the applicable supplier return requirements for standard merchandise.

A GearTrybe Membership does not create a separate GearTrybe-funded refund if a supplier denies a standard merchandise return.

6. GearTrybe Flex Returns

GearTrybe Flex is different from a standard merchandise purchase.

Flex allows an eligible GearTrybe member to use qualifying gear for up to the applicable Flex period, generally up to 10 months, and then either keep the gear or return it in accordance with the applicable Flex terms before final billing.

A Flex return is governed by the GearTrybe Flex program rather than the normal supplier return policy for unused merchandise.

To qualify for a Flex return, the customer must:

• Return the item before the applicable final billing deadline;
• Follow the return instructions provided by GearTrybe;
• Return all required components and accessories;
• Return the item in acceptable Flex-return condition; and
• Comply with any transaction-specific Flex requirements.

7. What Happens When Flex Gear Is Returned

If GearTrybe accepts an eligible Flex return before the applicable final billing date:

• The applicable remaining product balance will not be charged;
• The initial Flex payment already made is not refunded;
• The annual GearTrybe Membership fee is not refunded; and
• The member may be eligible to select another qualifying product using the applicable member or switch pricing available at that time.

Returning Flex gear does not create a cash refund for amounts already paid.

8. Flex Final Balance

If an eligible Flex product is not timely returned in accordance with the applicable Flex instructions before its final billing date, GearTrybe may charge the remaining product balance disclosed for that Flex transaction.

Once the applicable remaining balance has been successfully paid, the product becomes the customer's property and is no longer eligible for return under the Flex return option.

9. Flex Return Condition

GearTrybe expects Flex products to show reasonable wear associated with normal sporting use.

Normal use alone does not automatically disqualify a Flex return.

However, Flex equipment may be rejected or subject to additional charges if it is returned with:

• Missing components or accessories;
• Unauthorized modifications;
• Intentional damage;
• Abuse or misuse;
• Damage beyond reasonable sporting use;
• Material alterations;
• Fraudulent substitution; or
• Other conditions that materially reduce the item's value.

If a Flex return does not satisfy the applicable return requirements, GearTrybe may reject the return, assess appropriate charges, or charge the applicable remaining product balance, subject to applicable law.

10. Flex Return Deadline

The customer is responsible for initiating and completing a Flex return within the timeframe communicated for the applicable Flex transaction.

GearTrybe may specify whether a return is considered timely based on carrier acceptance, shipment, or another return event identified in the return instructions.

Customers should not wait until the final billing date to begin a Flex return.

11. $60 Annual Flex Credit

A qualifying GearTrybe Membership currently includes one $60 annual Flex Credit.

Once the Flex Credit has been applied to a completed Flex transaction, it is generally considered used for that Membership year.

Returning the Flex product does not automatically restore or refund the $60 Flex Credit.

GearTrybe may restore a Flex Credit when a transaction is cancelled before fulfillment, reversed because the applicable transaction could not be completed, or otherwise approved by GearTrybe.

Flex Credits have no cash value and cannot be redeemed for cash.

12. GearTrybe Membership Fees

GearTrybe Membership is currently $10 per month, paid annually as a $120 annual charge.

Except where required by law, Membership fees already paid are non-refundable.

Returning a standard merchandise item or Flex product does not automatically cancel a GearTrybe Membership.

Cancelling future Membership renewal does not eliminate payment, return, or other obligations associated with an outstanding Flex transaction.

13. Shipping Costs on Returns

Customers are responsible for return shipping unless:

• The applicable supplier provides a prepaid return label;
• GearTrybe provides a prepaid return label;
• The product was shipped incorrectly or arrived damaged and GearTrybe or the supplier accepts responsibility; or
• Applicable law requires otherwise.

Original shipping charges are generally non-refundable.

If GearTrybe provides specific return shipping instructions, the customer must follow those instructions.

GearTrybe may not be responsible for items returned without authorization or through an unauthorized shipping method.

14. Damaged, Defective, or Incorrect Products

If a product arrives damaged, defective, incomplete, or materially different from what was ordered, contact GearTrybe promptly.

GearTrybe may request photographs of:

• The product;
• The shipping carton;
• The shipping label;
• Damaged packaging; or
• Other information reasonably necessary to document the issue.

Do not discard the product or packaging until GearTrybe or the applicable supplier provides instructions.

These situations may be handled differently from a discretionary change-of-mind return.

Nothing in this Policy is intended to limit any non-waivable rights customers may have under applicable law for defective, damaged, incorrect, recalled, misdescribed, or otherwise legally nonconforming merchandise.

15. Exchanges

GearTrybe does not guarantee direct exchanges for standard merchandise.

Depending on the supplier and product, the customer may be required to complete an approved return and place a separate order for the replacement product.

Eligible GearTrybe Flex customers may have access to member switch pricing after an accepted Flex return.

16. Order Cancellations

Many GearTrybe orders are transmitted to suppliers for fulfillment shortly after purchase.

A cancellation request is not guaranteed once an order has been submitted.

If a supplier confirms that an order was successfully cancelled before fulfillment, GearTrybe will process the applicable cancellation and refund.

If the order has already entered fulfillment or shipped, the customer may need to follow the applicable return process.

17. Vault Points and Returned Orders

Vault Points earned from a transaction that is later cancelled, refunded, returned, charged back, or otherwise reversed may be removed or reversed from the customer's Vault balance.

If Vault Points from a returned transaction were already redeemed, GearTrybe may adjust the customer's reward balance or other applicable reward benefits as permitted by the GearTrybe Rewards terms.

18. Refund Method

Unless otherwise disclosed or permitted by law, approved standard merchandise refunds are returned to the original payment method.

GearTrybe may offer site credit as an optional resolution in certain circumstances, but customers are not automatically entitled to site credit merely because a supplier denied a discretionary return.

GearTrybe Credits, promotional credits, Flex Credits, and Vault rewards have no cash value except where applicable law requires otherwise.

19. Refund Timing

Refund timing varies based on the type of return.

For supplier-approved standard merchandise returns, GearTrybe will process the applicable refund after the supplier has approved the return and GearTrybe has received the corresponding refund or account credit.

After GearTrybe submits a refund, additional processing time may be required by the customer's bank, credit-card issuer, payment provider, or other financial institution.

20. Return Abuse and Fraud

GearTrybe may refuse returns, Flex participation, Membership benefits, rewards, or future transactions where GearTrybe reasonably determines that a customer has engaged in:

• Return fraud;
• Repeated abusive returns;
• Product substitution;
• False damage claims;
• Payment fraud;
• Manipulation of Flex benefits;
• Manipulation of Vault Points or credits; or
• Other material misuse of GearTrybe programs.

GearTrybe may suspend or terminate accounts associated with fraud or material abuse, subject to applicable law.

21. Product-Specific Return Terms

Certain products may have return terms that differ from the general provisions of this Policy.

These may include:

• Shorter return windows;
• Restocking fees;
• Final-sale restrictions;
• Special packaging requirements;
• Oversized-item requirements;
• Hygiene or safety restrictions; or
• Other supplier-specific conditions.

Product-specific terms disclosed on the product page or before purchase apply to that product.

22. Changes to This Policy

GearTrybe may modify this Return & Refund Policy from time to time, subject to applicable law.

Updated policies will be posted on GearTrybe with a revised effective date.

Changes will generally apply to transactions occurring after the updated Policy becomes effective unless otherwise stated or required by law.

23. Contact GearTrybe

For questions about returns, refunds, Flex returns, or damaged products, contact GearTrybe Customer Support:

support@geartrybe.com