Refund policy

GEAR TRYBE RETURN POLICY

Effective Date: August 17, 2026

Gear Trybe is a Membership Marketplace that connects customers and members with products offered by participating brands, manufacturers, distributors, and other third-party vendors (“Vendors”).

This Return Policy applies to products purchased through the Gear Trybe Marketplace and products obtained through a Trybe It Access Pass.

Because products offered through Gear Trybe are supplied by independent Vendors, Vendor return policies and return approvals apply first. Gear Trybe membership may provide additional return benefits as described below. Supplier return policies can be found on the product pages provided by the supplier.

By purchasing a product, obtaining a Trybe It Access Pass, or maintaining a Gear Trybe membership, you agree to this Return Policy.

1. RETURN REQUESTS

1.1 Members

Gear Trybe members must initiate all return requests through their Gear Trybe account.

Once a return request is submitted, Gear Trybe will process the request according to the applicable Vendor’s return policy.

The Vendor may approve or deny the return based on its individual return requirements, including return windows, product condition, packaging, product category, and other restrictions.

1.2 Non-Members

Non-members are subject to the applicable Vendor’s return policy.

If a Vendor approves the return, the return will be processed according to the Vendor’s requirements.

If the Vendor denies the return, a non-member is not eligible to return the item to Gear Trybe.

2. ALPHA ULTRA MEMBER RETURN BENEFITS

Alpha Ultra Members receive additional return protection through Gear Trybe.

2.1 Purchased Products

When an Alpha Ultra Member purchases a product through the Gear Trybe Marketplace, the Vendor’s return policy applies first.

If the Vendor approves the return, the return will be processed according to the Vendor’s applicable return policy.

If the Vendor denies the return, the Alpha Ultra Member may request to return the product directly to Gear Trybe.

Returns accepted by Gear Trybe after a Supplier denial are subject to a 25% restocking fee based on the product purchase price.

After the returned product is received and approved by Gear Trybe, the remaining eligible amount will be issued as Gear Trybe site credit.

Returns made directly to Gear Trybe are not eligible for a cash refund or refund to the original payment method.

Products must be returned in reasonable condition with all included accessories, components, and materials. Gear Trybe reserves the right to deny a return or impose additional deductions for products that are damaged, incomplete, altered, abused, or otherwise returned in a condition beyond reasonable use.

2.2 Trybe It Access Pass Products

Alpha Ultra Members using a Trybe It Access Pass may request a return through their Gear Trybe account.

The Vendor’s return policy and approval process apply first.

If the Vendor approves the return, the return will be processed according to the Vendor’s requirements.

If the Vendor denies the return, the Alpha Ultra Member may return the product to Gear Trybe, subject to a 25% restocking fee based on the applicable Trybe It Access Pass fee.

After Gear Trybe receives and approves the returned product, the remaining eligible amount will be issued as Gear Trybe site credit.

No cash refund or refund to the original payment method will be issued for a return accepted directly by Gear Trybe following a Vendor denial.

Any monthly payments, membership fees, or subscription fees already paid are non-refundable and are not converted to site credit.

3. NON-MEMBER RETURNS

Customers who are not Gear Trybe members do not receive the additional return protections provided to Alpha Ultra Members.

For products purchased by a non-member:

  • The applicable Vendor’s return policy controls.

  • A return must be approved by the Vendor.

  • If the Vendor denies the return, Gear Trybe will not accept the product for return.

  • Gear Trybe is not responsible for providing a refund, site credit, or alternative return option after a Vendor denial.

Non-members are encouraged to review the applicable Vendor’s return policy before completing a purchase.

4. RETURN CONDITION REQUIREMENTS

Unless otherwise approved by Gear Trybe, returned products must include all components originally provided with the product, including, where applicable:

  • Accessories

  • Chargers or cables

  • Manuals and documentation

  • Tags

  • Original packaging

  • Cases, covers, or included equipment

Products showing excessive damage, misuse, modification, missing components, or unreasonable wear may be denied, or additional deductions may be taken from the amount of site credit issued.

Normal use permitted under a Trybe It Access Pass will not, by itself, disqualify an Alpha Ultra Member from the additional return protection described in this Policy.

5. SHIPPING COSTS

Customers are responsible for return shipping costs unless:

  • The Vendor provides a prepaid return label;

  • Gear Trybe provides a prepaid return label; or

  • Gear Trybe confirms otherwise in writing.

Original shipping charges are non-refundable and are not eligible for site credit unless required by law or specifically approved by the Vendor or Gear Trybe.

6. NON-REFUNDABLE FEES

Gear Trybe membership fees and monthly subscription fees are non-refundable.

This includes monthly fees associated with Alpha Ultra membership and any recurring fees associated with a Trybe It Access Pass.

Membership fees, monthly subscription fees, and previously charged recurring payments are also not eligible to be converted into Gear Trybe site credit.

Returning a product does not automatically cancel a Gear Trybe membership or other recurring subscription. Members are responsible for managing their membership and subscriptions through their Gear Trybe account.

7. RETURN CREDITS AND PROCESSING

For Vendor-approved returns, refunds, credits, exchanges, or other remedies will be processed according to the applicable Vendor’s return policy.

For returns accepted directly by Gear Trybe after a Vendor has denied an Alpha Ultra Member’s return request, Gear Trybe will issue site credit only.

The amount of site credit will be calculated after applicable:

  • Restocking fees;

  • Return shipping charges;

  • Damage deductions;

  • Missing-item deductions; and

  • Other authorized charges.

For purchased products, the standard Gear Trybe restocking fee is 25% of the purchase price.

For Trybe It Access Pass products, the standard Gear Trybe restocking fee is 25% of the applicable Trybe It Access Pass fee.

Site credit will generally be added to the member’s Gear Trybe account within 7–10 business days after Gear Trybe receives and inspects the returned product.

Gear Trybe site credit has no cash value and cannot be redeemed for cash, transferred to another customer, or refunded to the original payment method, except where required by applicable law.

8. GEAR TRYBE AS A MEMBERSHIP MARKETPLACE

Gear Trybe operates as a Membership Marketplace and may offer members benefits that are not available directly from participating Vendors or to non-members.

Products available through Gear Trybe may be sold, fulfilled, manufactured, distributed, or otherwise provided by independent third-party Vendors.

Vendor return policies therefore apply before Gear Trybe’s supplemental member return benefits.

The additional return protection described in this Policy is a Gear Trybe membership benefit and does not modify, replace, or require a Vendor to change its own return policy.

For Alpha Ultra Members, Gear Trybe’s supplemental return benefit following a Vendor denial is provided in the form of Gear Trybe site credit, not a cash refund.

9. POLICY MODIFICATIONS

Gear Trybe reserves the right to modify this Return Policy at any time, subject to applicable law.

Any updated Policy will be posted on the Gear Trybe website with a revised effective date. Changes will apply to transactions occurring after the updated Policy becomes effective unless otherwise stated.